- First impressions are powerful. By making a great first impression, you set a favourable tone for what happens during your interview.
- Prepare for the interview. Find out information about Easts such as the clubs we own, our values and service behaviours.
- Dress appropriately and take pride in your grooming.
- Arrive at least 5-10 minutes before the established time. Allow for unexpected traffic and/or parking difficulties.
- Introduce yourself to the Customer Service Attendant Show courtesy and respect to everyone you meet. More than one applicant has lost out because of an inappropriate manner at the front desk
- Maintain a warm and friendly demeanour. A natural smile will punctuate your conversation and add to your presentation.
- Do not smoke, chew gum or drink coffee during the meeting.
- Relax, be natural. Let your true self shine through.
- Ensure to let the interviewer know how interested you are in the position.
- Don’t be discouraged if no definite offer is made or specific salary discussed. The interviewer will probably want to communicate with their office first or interview more applicants before making a decision.
- Thank the interviewer for their time and consideration of you.
- Be mindful of your body language. Remember that words express only about 30 - 35% of what people actually communicate.
- Facial Expressions eyes are a key nonverbal indicator. Looking away indicates shyness, dislike or a lack of interest.
- Eye contact indicates a desire for communication, feedback and friendliness.
- Posture the way you sit or stand can convey energy or fatigue, interest or boredom. Walk and sit with a confident air. Lean toward an interviewer to indicate interest and enthusiasm. Voice and Gestures: a well-modulated voice with a moderate pitch and inflection conveys interest and appropriate excitement. Be aware of gestures, which might convey anxiety and interfere with your message.
REMEMBER TO AVOID...
- Being overbearing, aggressive, conceited or possess a ‘know-it-all’ attitude.
- Lack of planning for career and or no purpose or goals.
- Lack of interest and enthusiasm.
- Over-emphasis on money or interested solely in remuneration
- Evasive - makes excuses for unfavourable aspects in past record.
- Lack of maturity and courtesy.
- Belittling a past employer
- Persistent attitude of “what can you do for me?'
- Lack of preparation for interview, with failure to get information about the organisation, resulting in inability to ask meaningful questions.
- Always answer questions truthfully, frankly and as to the point as possible.
- ‘Over answering’ questions. Try not to say more than is necessary.